Contact Us

Moisero is a friendly and competent organisation 

Customer service - available for all of your questions

If you have a question about switching items, please provide us with an order number and message us. 
Email: support@deerchic.com
Address: 200 Park Avenue Rochester, NY 14607 - Please note that this is NOT a return address.

We generally respond within 24-48 hours of your inquiry.

Please check our FAQ page and/or Terms of service Page before contacting us in regards to general questions. If you have a product question, please see if the product description has the information before emailing us.

  • For questions regarding our Shipping & Delivery, click Here.
  • For questions regarding our Returns Policy, click Here.

If you have a question about your receiving your tracking number, please be sure it has been 2-5 days after you've ordered as that is the general processing time.

If you have a question about switching items, PLEASE provide us with an order number.

Thank you

MOISERO Team